apprentices faqs - Apprentices – FAQ’s

Apprentices – FAQ’s

How can I contact Shared Apprenticeships?

You can contact your Apprentice Mentor – Julia Coulton, email or 07718 338879 or Nadia Connabeer, or 07753 616430.

Alternatively you can contact Emma Norton on or 07718 338874. Please note calls and emails will only be responded to during office hours of 9am – 5pm. Please leave a message if your call is not answered and we will get back to you as soon as possible.

How do I complete my timesheet?

Your timesheet should be completed on a daily basis. You should enter your start and end times and the total hours worked that day, excluding your lunch break. You should also add comments on a daily basis about what you are doing during the day. If you are on holiday or attending college, these days should be entered as 8 hours with the relevant description of holiday or college. If you are off sick then you should enter total hours as 0 and the comment “off sick”.

You must total your hours worked for the week.

Any incorrectly completed timesheets will be returned.

Who should authorise my timesheet?

Your timesheet must be signed by you and also by your site supervisor. Your site supervisor should also add their contact details in case of any queries. Without a supervisor’s signature payment will not be made.

Who should I send my timesheet to?

Please send your timesheet by email to Prigette Smolka on (

When do I need to submit my timesheet by?

You must submit your timesheet by 11am every Monday.

Where can I find copies of the timesheet if I run out?

Follow this link for a copy of the timesheet. Click here for timesheet.

Can I do overtime?

Overtime must be agreed with your host employer and SASW must also be notified. If you are under 18 you cannot work more than 40 hours per week.

When do I get paid?

You will be paid every 4 weeks on a Friday  by bank transfer before  the end of the day – assuming your time sheets were submitted in a timely manner. Your payslip is accessible through epayslips.

Who do I contact if I have any queries regarding my wages?

Please contact your Apprentice Mentor – Julia Coulton, email or 07718 338879 or Nadia Connabeer, email or 07753 616430.

Who do I contact if I am off sick?

You should contact your site supervisor or college tutor and your apprentice mentor Julia Coulton on 07718 338879 or Nadia Connabeer on 07753 616430. You must call and if your call is not answered please leave a message. A text message or email is not acceptable. You must continue to inform all people on a daily basis if you continue to be off sick and when you return to work

When you return to work, you will need to complete a self-certification form available from Shared Apprenticeships. You will also need to attend a return to work interview this will be arranged by your apprentice mentor.

If this procedure is not adhered to any absence will be noted as “unauthorised” and this could lead to disciplinary action which may result in dismissal.

For absence in excess of 7 days a doctor’s certificate will be needed. You will not be able to return to work unless deemed fit by your Doctor.

Do I get paid if I am off sick?

You will not get paid if you are off sick. You will only receive statutory sick pay if you are off for 4 or more days in a row. You will only receive this if certain criteria are met.

How many days’ holiday do I have?

Your annual holiday entitlement is 20 days plus 8 bank holidays. The Shared Apprenticeships holiday period runs from the 1st September – 31st August. When you start, you will be informed of your holiday entitlement.

How do I book holiday?

You will need to complete a holiday request form – this can be found here Click here for Holiday Request Form.

As much notice as possible should be given when booking a holiday, at least 5 working days in advance. Failure to adhere to this may result in your request not being granted.

Your holiday request form must be signed by your site supervisor before being submitted to Shared Apprenticeships. Holiday cannot be taken during college time.

Do I need to complete a timesheet for when I am on holiday?

Even if you are on holiday you must complete a timesheet and get it authorised by your site supervisor and submit it no later than 11am on Monday to Prigette Smolka

What happens if I need to attend a Doctors or Dentist Appointment?

These appointments should be made outside of working hours where possible or as a minimum at the start or the end of the working day. This time must be requested through your host employer/college tutor and Shared Apprenticeships . You must give at least 24 hours’ notice and provide proof of your appointment.

Can I claim my travel expenses?

Shared Apprenticeships will allow you to claim for up to £25.00 per week for travel to work/college. You will need to complete your expense claim form and/or mileage claim form on a weekly basis. Please contact your apprentice mentor for further information.If your travel to College costs more than £10.00 per day you may be entitled to claim this back. Please contact your apprentice mentor for guidance

What do I do when I have passed my CSCS test?

You should inform your apprentice mentor and either text or email them a copy of your pass certificate. Please also make a separate note of your CSCS card number – for example on your phone.

What do I do if I lose my CSCS card/pass letter?

If you have lost your CSCS card and/or pass certificate you will need to go to the CSCS website and request a replacement. If you lose your card, you will be unable to work onsite. You should inform your host contractor and Shared Apprenticeships immediately if you lose your card.

Who do I tell if any of my personal details change?

Please inform your Apprentice Mentor by email so that we can update your records accordingly. It must be communicated in writing.

What should I do if I have a problem on site or at college?

Site – If you have an issue on site please try and resolve with your site supervisor. However, if you do not feel comfortable doing this please contact your apprentice mentor immediately and they will assist you with the situation.

College – the best route is to speak to your tutor. However, if you do not feel comfortable doing this please contact your apprentice mentor immediately and they will assist you.

Please always contact Shared Apprenticeships with any concerns you may have:-

Emma Norton: 07718 338874 /

Nadia Connabeer: 07753 616430 /

Julia Coulton: 07718 338879 /



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